Nikon Announces Free Repair of the Rare Problem that the Lens Can’t Be Attached to the “Z8”

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Nikon has announced a free repair for a problem that sometimes prevents lenses from being attached to the “Z8“.

Nikon Z8 Store Links at Amazon, B&H, Adorama.

If you are a Nikon Z8 owner, you may also be interested in our Nikon Z8 Lens Guide and Nikon Z8 Memory Card Guide.

Nikon Z8 Facebook Group: If you are looking for additional guidance or tips on using the Nikon Z8, or if you’d like to share your own photographs and videos, we invite you to join our welcoming Nikon Z8 Facebook Group.

From Nikon:

Technical Service Advisory for users of the Nikon Z 8 Cameras

Thank you for choosing Nikon for your photographic needs.

Users of the Z 8 camera have informed us that in some rare cases, a lens cannot be mounted on the camera because the lens cannot be rotated to the locked position.

Based on our investigation into the matter, it has become clear that this issue may occur with Z 8 cameras. We have identified a range of Z 8 camera serial numbers with which the issue may occur and will address the issue as follows.

Nikon will repair affected Z 8 cameras at no cost to the customer, including the cost of shipping affected Z 8 cameras to Nikon, as well as their return to customers, even if the warranty has expired.

We sincerely apologize for any inconvenience this issue may have caused.

Identifying Affected Products and Requesting Service

To check whether or not your Z 8 camera is one of those affected by this issue, click Affected Product Serial Numbers below and enter your Z 8 camera’s serial number as indicated.

> Affected Product Serial Numbers

If your Z 8 camera is one of those affected, instructions for requesting service, including receiving your free return shipping label, will be displayed onscreen. If your Z 8 camera is not one of those affected, then this will be displayed onscreen and you may continue using your camera without concern for this issue.

Locating Your Z 8 Camera’s Serial Number

To locate your Z 8 camera’s serial number, open the camera’s monitor on the back of the camera and the product serial number will be the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above.

Please understand that Nikon will collect personally identifiable information as necessary to facilitate the service and shipping of affected Z 8 cameras.  This information will not be used for any other purpose.

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