Canon officially issued a press release saying that the bottom part of still images recorded may be corrupted when shooting still images with Canon EOS-1D X Mark II and SanDisk CFast cards. Canon said they will release a new firmware update to solve this problem.
Thank you for using Canon products.
It has been confirmed that when shooting still images with the EOS-1D X Mark II digital SLR camera launched in April 2016 with SanDisk CFast cards, the following phenomenon will occur.
We would like to offer our sincere apologies to users who have been inconvenienced by this issue.
If a SanDisk CFast card is inserted into the camera or a card reader, the bottom part of still images recorded may be corrupted.
This phenomenon is confirmed in images recorded in both the RAW and JPEG formats.
In the RAW file, the image corruption may appear in the bottom right corner of the image.
In the JPEG file, the image corruption may appear in the lower third area of the image.
Movie recording is not affected by this phenomenon.
Still images or movies recorded to CF cards are not affected by this phenomenon.
This phenomenon is caused by SanDisk CFast cards. The camera does not cause this phenomenon.
SanDisk CFast cards.
Image corruption may be experienced with the cards listed below:
The “xxx” at the end of the product number varies depending on the sales region.
SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxx)
SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxx)
SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxxA)
SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxxA)
SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxxB)
SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxxB)
Although it has been confirmed that this phenomenon is caused by SanDisk CFast cards, to prevent the occurrence of this phenomenon, Canon will be releasing a camera firmware (Ver 1.0.2) on the Web for a download service in early July.
All new EOS-1D X Mark II cameras distributed by Canon Australia and Canon New Zealand after June 27th will have firmware Version 1.0.2.
We would like to apologize for the inconvenience, but we would like to ask our customers to refrain from using SanDisk CFast cards when shooting still images until the new camera firmware becomes available.
Source: Canon Australia
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